Dear Mr. xxx,
Thank you for updating us.
Pertaining to your feedback, I recommend that your phone be assessed by a qualified technician at a Nokia Care Centre. Kindly take along your warranty card and proof of purchase for warranty claims.
Do note that the manufacturer’s warranty is valid for 12 months from the date of purchase. The issue will be rectified under warranty should the phone meet all the warranty guidelines. Otherwise, services or repairs carried out will incur a minimal charge.
For location details of a Nokia Care Centre convenient to you, please log on to the following link:
You may like to visit our website at http://www.nokia.co.id for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at (21) 52 66542. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: http://www.nokia.co.id/caresurveys
xxx Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit http://www.nokia.co.id/support to check if your phone model is supported and download the “Nokia Software Updater”.